FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

1. How long does delivery take?

Most orders are delivered within 2–5 business days. You will receive a shipping confirmation with tracking information once your order leaves our warehouse.

2. Which payment methods are accepted?

We accept:

  • Credit cards (Visa, Mastercard, American Express)
  • PayPal
  • Instant bank transfer (Sofortüberweisung)
  • Apple Pay / Google Pay

3. Can I change or cancel my order?

Orders can only be changed or cancelled before shipping. Please contact us immediately at info@pawdy.de if you wish to make changes.

4. How do returns work?

  • Returns are possible within 14 days of receipt.
  • Products must be unused and in their original packaging.
  • Please follow our return policy for easy processing.

5. Are the products safe for my pets?

Yes! All products are carefully tested and are non-toxic, durable, and pet-friendly.

6. Can I have an order shipped internationally?

Currently, we deliver within Germany. We will review international deliveries upon request.

7. How can I contact you?

For questions or support:
Email: info@pawdy.de
Phone: [Insert your phone number]

8. Does PAWDY offer gift cards or vouchers?

Yes! You can purchase and gift digital gift cards directly on our website.